Terms & Conditions

These Terms & Conditions govern your use of lustrecarat.com and any purchase you make from LUSTRE CARAT, operated by Madhavi Diam. By accessing the site or placing an order, you agree to these terms.

Our Products

• Every piece is made to order and crafted with natural diamonds only, hand-selected from our inventory for your order.
• Each piece of jewellery is SGL certified, and our natural diamonds are certified to recognised international standards.
• We make every effort to display products, materials and diamond specifications accurately. As each piece is handcrafted, slight variations in colour or finish may occur.

Pricing

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to correct pricing errors and to modify or discontinue products without prior notice.

Orders & Acceptance

Your order is an offer to purchase. We reserve the right to accept or decline any order, including where a product is unavailable, where there is a pricing error, or where we suspect fraudulent activity. A contract is formed only once we confirm your order. As our pieces are made to order, crafting begins after the cancellation window described in our Refund & Cancellation Policy.

Payments

Payments are processed securely through a trusted third-party payment gateway. By placing an order you confirm that the payment details provided are valid and that you are authorised to use them.

Shipping, Returns & Refunds

Delivery timelines, returns and refunds are governed by our Shipping Policy and Refund & Cancellation Policy, which form part of these terms.

Intellectual Property

All content on this website, including designs, images, logos and text, is the property of Madhavi Diam and may not be reproduced or used without our written permission.

Limitation of Liability

To the maximum extent permitted by law, LUSTRE CARAT shall not be liable for any indirect or consequential loss arising from the use of this website or our products.

Governing Law

These terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Surat, Gujarat.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with a revised "last updated" date, and your continued use of the site or placing of an order means you accept the updated terms.

Contact Us

Questions about these terms? You can reach us at:

Madhavi Diam103, Sarthi Chambers, GotalawadiSurat, Gujarat 395004India

GSTIN: 24JZBPK0158N1Z4
Email: contact@lustrecarat.com
Phone: +91 70969 97279