Contact Us
We're here to help. Reach out and we'll get back to you as soon as we can.
Chat With Us Instantly
The fastest way to reach us is live chat. Click the chat button at the bottom-right of your screen to connect instantly with one of our support executives. We're happy to help with anything from product details and sizing to your order status.
Customer Care
Prefer email or phone? For questions about orders, products, sizing or custom requests, contact us through any of the channels below.
- Email: contact@lustrecarat.com
- Phone / WhatsApp: +91 70969 97279
- Support hours: Monday to Saturday, 9:00 AM to 7:00 PM IST
Registered Address
Madhavi Diam103, Sarthi Chambers, GotalawadiSurat, Gujarat 395004India
GSTIN: 24JZBPK0158N1Z4
Response Time
We aim to respond to all email enquiries within 1 to 2 business days. Orders and support requests are handled during our working hours listed above. For an immediate response, use live chat.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are below. If your concern is not resolved through customer care, you may write to:
- Name: Avi Khunt
- Email: avikhunt@lustrecarat.com
We will acknowledge your grievance within 48 hours and aim to resolve it within one month of receipt.