Privacy Policy

Last updated: 17 June 2026

LUSTRE CARAT, operated by Madhavi Diam, respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and how we keep it safe when you use lustrecarat.com and shop with us.

Information We Collect

  • Contact & identity details: name, email address, phone number and shipping/billing address provided at checkout or account sign-up.
  • Order information: products purchased, order value and delivery details.
  • Payment information: processed securely by our third-party payment gateway. We do not store your full card or banking details on our servers.
  • Technical data: device, browser and usage data collected through cookies to operate and improve the site.

How We Use Your Information

  • To process, fulfil and deliver your orders.
  • To provide customer support and respond to your enquiries.
  • To send order updates and, where you have opted in, marketing communications.
  • To prevent fraud and keep the website secure.
  • To comply with our legal and regulatory obligations.

Sharing Your Information

We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as payment gateways, logistics/courier partners and analytics providers, and only to the extent required to perform their service, or where required by law.

Cookies

We use cookies to remember your region, keep your cart and improve your browsing experience. You can disable cookies in your browser settings, though some features of the site may not function properly.

Data Security & Retention

We apply appropriate technical and organisational measures to protect your data and retain it only for as long as necessary to fulfil the purposes described above or as required by law.

Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.

Your Rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time. To exercise these rights, contact us at contact@lustrecarat.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date, and your continued use of the site means you accept the updated policy.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, you may address any privacy concerns or grievances to our Grievance Officer:

We will acknowledge your grievance within 48 hours and aim to resolve it within one month of receipt.

Contact Us

For any privacy-related questions or requests, you can reach us at:

Madhavi Diam103, Sarthi Chambers, GotalawadiSurat, Gujarat 395004India

Email: contact@lustrecarat.com
Phone: +91 70969 97279