Refund & Cancellation Policy

Last updated: 17 June 2026

Every LUSTRE CARAT piece is made to order, crafted especially for you with natural diamonds hand-selected for your order. Because each piece is custom made, this policy explains the limited circumstances in which cancellations and refunds apply.

Order Cancellation

  • You may cancel your order within 24 hours of placing it for a full refund.
  • After 24 hours, we begin assorting diamonds and crafting your piece, so the order can no longer be cancelled or refunded.
  • To cancel within the window, email contact@lustrecarat.com with your order number, or message us on live chat or WhatsApp as soon as possible.

No Returns on Custom-Made Jewellery

As every order is custom made to your specifications, we are unable to accept returns or exchanges once your piece has been crafted. The only exceptions are a manufacturing defect or a missing or incorrect product, as described below.

Manufacturing Defects or Missing Items

If your order arrives with a manufacturing defect, or an item is missing or incorrect, please notify us within 48 hours of delivery with your order number.

A clear, continuous unboxing video is required to process any such claim. The video must start before the package seal is opened and show the sealed parcel and the complete unboxing without any cuts or edits. Claims without a valid unboxing video cannot be accepted. Please also share clear photographs of the issue along with the video.

Once verified, we will arrange a repair, replacement or full refund at no extra cost to you. Replacements are typically completed and dispatched within 5 to 7 days.

Refunds

  • Approved refunds are processed to your original payment method.
  • Refunds are typically credited within 7 to 10 business days of approval, subject to your bank or payment provider's processing time.
  • Shipping charges, if any, are non-refundable.

Need Help?

For any questions about cancellations, returns or refunds, contact us at contact@lustrecarat.com or +91 70969 97279 during Monday to Saturday, 9:00 AM to 7:00 PM IST.