Warranty Policy

Every LUSTRE CARAT piece is made to order and comes with a 2-year warranty. This Warranty Policy explains what is covered, what is not, and how to make a claim.

Warranty Period

The warranty covers your jewellery for 2 years from the date of delivery.

A repair or replacement made under the warranty does not extend or restart the warranty period.

What Is Covered

• Breakages in normal wear. If your jewellery breaks during normal, everyday wear, we will repair it.

• Manufacturing defects. If we verify a manufacturing defect, we will replace the piece. Where the same design is no longer available, we will offer a piece of equal value.

• Polishing and cleaning. We polish and clean your jewellery free of charge during the warranty period.

What Is Not Covered

• Accidental damage, including pieces that are crushed, bent, dropped or knocked.

• Damage from contact with chemicals such as perfume, chlorine or cleaning products.

• Jewellery that has been repaired, resized, altered or otherwise worked on by anyone other than LUSTRE CARAT.

• Lost diamonds, or loss or theft of the jewellery.

• Normal wear and tear, such as scratches and fine marks on the surface.

• Damage caused by misuse, improper storage or wear during heavy activity.

Defects Found on Delivery

A manufacturing defect, incorrect item or missing item found when you unbox your order is handled under our Return Policy, within 48 hours of delivery and with your unboxing video.

Who Can Make a Claim

The warranty stays with the jewellery. Whoever holds the piece's SGL certificate can make a claim.

How to Make a Claim

Contact us with your order number, your SGL certificate number, clear photographs of the issue and a description of the problem.

Please do not send your jewellery to us before you receive instructions from our support team.

Once your jewellery reaches us, we inspect it to confirm the issue and whether it is covered. If it is not covered, we will tell you the cost of a chargeable repair before any work begins. If you choose not to go ahead, we will return the piece to you.

Shipping Charges

Shipping charges for the reverse pickup and post-repair delivery are borne by the customer.

After the Warranty Period

Repairs are still available after the warranty period and are chargeable. We will tell you the cost before any work begins.

Important

This policy does not exclude or restrict any consumer rights, warranties or remedies that cannot lawfully be excluded or restricted under applicable law.

Need Help?

For questions about your warranty or a claim, contact us at:

Email: contact@lustrecarat.com
Phone/WhatsApp: +91 79844 94580
Support Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST

You can also contact us through the live chat available on our website, where provided.