Delete Your Account

This page explains how to request deletion of your LUSTRE CARAT account and the personal data held against it. It applies to the LUSTRE CARAT mobile app and to lustrecarat.com, both operated by Madhavi Diam.

How to Request Deletion

1. Email contact@lustrecarat.com with the subject line Account Deletion Request.
2. Send the request from the email address registered on your account, and include the mobile number you use to sign in. We need both to confirm the request is genuinely yours.
3. We will verify your identity and confirm by email once the deletion is complete. This normally takes up to 7 working days from the date we receive your request.

You do not need the app installed to make a request, and there is no charge for it.

What We Delete

Once your request is verified, we permanently delete the following:

• Your account and the ability to sign in to it.
• Your profile details: name, email address and mobile number.
• Your saved shipping and billing addresses.
• Any items left in your shopping bag.
• The identifier that links your app activity to you in our analytics and crash reporting tools, along with any session recordings held against it.

What We Have to Keep

If you have placed an order with us, we are required by Indian law to retain a record of that transaction. We cannot delete it on request, and this is the one exception to the above.

• Order and invoice records, including the items purchased, the amount paid and the payment reference. Under the Companies Act, 2013 and the Central Goods and Services Tax Act, 2017, these must be kept for 8 years from the end of the financial year in which the order was placed.
• Delivery records held by our courier partners for the period their own obligations require.

These records are retained solely to meet legal, tax and accounting obligations. They are detached from your deleted account, are not used to contact you, and are not used for analytics, personalisation or marketing of any kind. They are deleted once the retention period ends.

Deleting Data Without Closing Your Account

If you would rather keep your account and remove only part of your data, or you want a copy of what we hold, write to us at the same address and tell us what you need. You may also ask us to correct anything that is wrong, or to stop sending you marketing messages, without closing your account.

Questions or Complaints

If you have a question about this process, or you are unhappy with how a request was handled, you can contact our Grievance Officer:

Avi Khunt
avikhunt@lustrecarat.com

For more on what we collect and why, see our Privacy Policy.