Shipping Policy

Every LUSTRE CARAT piece is made to order and crafted specifically for you after your order is confirmed. Because each piece is individually prepared, inspected and shipped, delivery takes longer than standard ready-to-ship products.

This Shipping & Delivery Policy explains how your order is prepared, dispatched and delivered, including our estimated delivery timeframe and circumstances that may cause delays.

Made to Order

LUSTRE CARAT jewellery is generally made to order rather than mass-produced and held as ready-to-ship inventory.

After your order is confirmed, we arrange the required materials and diamonds, prepare and manufacture the jewellery, complete finishing and quality checks, arrange certification where applicable, and prepare the finished piece for secure shipment.

Estimated Delivery Timeline

• Estimated delivery time: 15–25 days from the date your order is confirmed.

• This estimated period includes order processing, material and diamond preparation, jewellery manufacturing, finishing, quality inspection, certification where applicable, packaging and shipment.

• The 15–25 day period is an estimated delivery window and not a guaranteed delivery date.

• Actual delivery time may vary depending on manufacturing requirements, product specifications, destination, courier operations and circumstances outside our reasonable control.

We make reasonable efforts to deliver orders within the estimated timeframe and to keep customers informed when we become aware of a material delay.

Dispatch & Tracking

Once your jewellery has been completed, inspected and prepared for shipment, it will be handed over to our designated courier or logistics partner.

Tracking details will generally be shared through Email, SMS, WhatsApp or another available communication channel once the shipment has been dispatched.

After dispatch, the shipment's transit time is dependent on the courier or logistics partner's network and operating conditions.

Delivery Delays

Although we make reasonable efforts to meet the estimated delivery timeframe, a shipment may occasionally take longer than 25 days.

Delays may result from circumstances including, but not limited to:

• courier or logistics delays;

• transportation disruptions;

• adverse weather or natural events;

• regional restrictions or security requirements;

• strikes or logistics service interruptions;

• public holidays or temporary closure of logistics networks;

• additional manufacturing or finishing requirements;

• certification or inspection-related delays;

• incorrect, incomplete or inaccessible delivery information;

• recipient unavailability or unsuccessful delivery attempts;

• security-related restrictions affecting valuable jewellery shipments; and

• other circumstances beyond our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate the status of your order and, where reasonably possible, provide an updated estimated delivery timeframe.

A delivery delay does not by itself constitute cancellation of an order. Any cancellation, refund, replacement or other remedy will be handled in accordance with the applicable policy and applicable law.

Courier Delays After Dispatch

Once your order has been handed over to the courier, the shipment is subject to the courier's transportation network and operating conditions.

If tracking indicates that your shipment is delayed, held in transit or otherwise experiencing a delivery issue, please contact us. We will reasonably assist in following up with the courier or logistics partner.

Courier-provided delivery dates are estimates and may change due to operational circumstances.

Delivery Address

Please ensure that your delivery address, phone number, email address and other delivery information provided at checkout are accurate and complete.

Delays or failed delivery attempts resulting from incorrect or incomplete information provided by the customer, recipient unavailability, refusal to accept delivery or other circumstances attributable to the customer may result in additional delivery or re-dispatch costs where applicable and permitted by law.

Failed Delivery

If a delivery attempt is unsuccessful, the courier may make additional delivery attempts or follow its applicable shipment-return procedure.

If the shipment is returned to LUSTRE CARAT because of circumstances attributable to the customer, such as refusal to accept the shipment, failure to provide accurate delivery information or repeated unavailability, we will contact the customer regarding the available options.

Additional shipping or re-dispatch charges may apply where permitted by applicable law and will be communicated before re-dispatch.

Pay on Delivery (Lustre Trust)

Customers selecting Pay on Delivery (Lustre Trust) pay a ₹500 advance when placing the order. The ₹500 amount forms part of the total order value and the remaining balance is payable at delivery.

The delivery agent may require payment of the remaining balance by cash or UPI before handing over the jewellery.

If, after the applicable cancellation period, the customer refuses delivery, fails to accept the shipment after reasonable delivery attempts, or the shipment is returned because the remaining balance was not paid, the ₹500 advance will not be refunded.

If a Lustre Trust shipment cannot be delivered for reasons not attributable to the customer, LUSTRE CARAT will review the circumstances and provide an appropriate resolution in accordance with the applicable circumstances and law.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before the customer completes payment.

Where a free-shipping offer is available, the applicable benefit will be displayed or applied at checkout subject to the terms of the relevant offer.

Secure Packaging

Jewellery is packed using secure packaging appropriate for valuable jewellery shipments and is handed over to designated logistics or courier partners.

Where applicable, additional security procedures may be used because the shipment contains valuable jewellery.

Damage, Tampering or Delivery Issues

If the package appears visibly damaged, opened or tampered with at the time of delivery, please notify the delivery agent immediately where reasonably possible and contact LUSTRE CARAT as soon as possible.

Please retain the original packaging, shipping label and other shipment materials until the issue has been reviewed.

We may request photographs, videos, shipment information and other evidence reasonably required to investigate the issue and may coordinate with the relevant courier or logistics partner.

Delivery Availability

Delivery availability may vary depending on courier coverage, destination, security requirements and logistical considerations.

Where delivery to a selected address is unavailable or cannot reasonably be provided through our logistics partners, we will communicate with the customer regarding available options.

Changes to Delivery Information

If you need to change your delivery address or other delivery information after placing an order, contact us as soon as possible.

We cannot guarantee that changes can be made after an order has entered manufacturing, packaging or dispatch.

Where a customer-requested change results in additional delivery costs, those costs may be communicated to and payable by the customer where applicable and permitted by law.

Important Information About Delivery Estimates

The 15–25 day timeframe is an estimated delivery window based on our normal manufacturing and shipping process. It is not a guaranteed delivery date.

Occasional delays may occur even where LUSTRE CARAT and its logistics partners have taken reasonable steps to process and deliver the order.

We will make reasonable efforts to keep customers informed of significant delays and to assist with shipment-related issues.

Nothing in this policy is intended to limit, exclude or waive any consumer right or remedy that cannot lawfully be limited, excluded or waived.

Need Help With Your Order?

If your order is delayed or you have a question regarding its delivery status, please contact us with your order number.

Email: contact@lustrecarat.com
Phone/WhatsApp: +91 79844 94580
Support Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST