Return Policy

Every LUSTRE CARAT piece is made to order, crafted especially for you with natural diamonds hand-selected for your order. This policy explains how returns and exchanges work.

2-Day Return Window

You may request a return within 2 days (48 hours) of delivery. Contact us with your order number inside that window and we will guide you through the process. Requests made after 2 days from delivery cannot be accepted, as each piece is custom made.

The piece must come back unworn and undamaged, in its original packaging and with its certificate and any tags intact.

An Unboxing Video Is Mandatory

A clear, continuous unboxing video is required for every return, exchange and claim, without exception. The video must start before the package seal is opened and show the sealed parcel and the complete unboxing in a single take, with no cuts or edits.

This protects both of us: it is how we verify what arrived and the condition it arrived in. Please film every delivery. Returns and claims without a valid unboxing video cannot be accepted.

Manufacturing Defects or Missing Items

If your order arrives with a manufacturing defect, or an item is missing or incorrect, notify us within 48 hours of delivery with your order number, your unboxing video and clear photographs of the issue.

Once verified, we will arrange a repair, replacement or full refund at no extra cost to you. Replacements are typically completed and dispatched within 5 to 7 days.

Cancellations & Refunds

You may cancel your order within 24 hours of placing it for a full refund. For full details on cancellations and how refunds are processed, please see our Refund & Cancellation Policy.

Need Help?

For any questions about returns, contact us at contact@lustrecarat.com or +91 79844 94580 during Monday to Saturday, 9:00 AM to 7:00 PM IST. You can also reach us instantly on live chat.